How It Works

Join - Gym Access - Train

Gym Access

Classes

Guided training sessions led by our instructors

KISI Door Access

Required only for Gym Access memberships

The Simple 4 step onboarding

Ease and reach your fitness goals in just 4 simple steps.

01

Choose your gym membership

02

Download The Glute Shop app

Seamlessly book your classes, track memberships, and stay organised.

Apple users • Android users

Download the Kisi app

Download here to enjoy automatic gym access. Not included with class-only memberships.

03

Enjoy the gym

Step into a refined training experience designed to support your progress and elevate every session.

04

Membership FAQ

Payments and cancelation

Everything you need to know about payments, memberships, renewals, and cancellations.

Payments & Renewals

How do I pay for my membership?

Memberships are managed through our app. Payments are secure and automatic.

Are memberships renewed automatically?

It depends on the membership package you choose. Some memberships renew automatically, while others are one-time passes or class packs. You can check your membership details in your account.

Are payments refundable?

Payments are generally non-refundable once a membership, pass, or class pack has been purchased. Refunds may only be considered in special cases, depending on the situation.

Cancellations & Changes

Can I cancel my membership?

Yes. You can cancel or change your plan from your account. Some membership plans may require advance notice before cancellation, depending on the package you have chosen.

Can I cancel or reschedule a class booking?

Yes, we ask you to please cancel at least 12 hours in advance if you cannot make it.
Late cancellations or no shows will count as a used class.

Be a babe. Free it up for someone else’s booty burn 💜

Can I pause my membership instead of cancelling?

Monthly rolling memberships can be frozen twice a year. We need 30 days notice.